Customer Marketing and Engagement
Prominent Life Insurance Provider
Customer Engagement and Sales Automation Platform
A leading life insurer faced rising acquisition costs, low lead conversion, and fragmented engagement across digital and offline channels.
Manual campaign design and inconsistent incentives led to disjointed experiences, weak cross- selling, and slower policyholder growth.
Core Problems Solved
AI Transcend deployed an AI-powered customer engagement and sales automation platform that unifies multi-channel data to deliver personalized, data-driven insurance marketing. The solution boosts lead conversion, cross-selling, and retention while reducing operational costs and driving measurable revenue growth.
Key Features of the Solution
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Intelligent
Activity System
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Big Data
for Marketing
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Sales
Empowerment Tools
Achievements and Benefits
10x Increase
Campaign Throughput:
Campaign deployments increased by 10x through templated activities and automated workflows.
50%+ Conversion Increase
Enhanced Lead Conversion:
New lead conversion saw a 50% increase due to targeted triggers and personalized follow-ups.
230% Uplift
Significant Cross-Sell Uplift:
Interest-based recommendations boosted related product sales by more than double.
25% Reduction
Reduced Churn Rate:
AI-driven prediction models and retention offers successfully cut policy lapses by one quarter.
Transform Your Insurance Operations
Ready to transform your life insurance customer engagement and drive significant growth? Connect with our insurance industry specialists to explore how AI Transcend can deliver measurable ROI and competitive advantage for your operations.
Intelligent Loss Assessment & Quick Compensation
Premier Property Insurer
Claims Processing and Fraud Detection System
The property insurance industry is under mounting pressure to manage claims more efficiently, reduce fraud, and enhance customer satisfaction.
Manual vehicle damage assessments achieved only 60% accuracy and took 2– 3 days per claim, while rule-based fraud checks missed 30% of fraudulent cases, driving up costs and delays.
Core Problems Solved
AI Transcend built an intelligent claims processing and fraud detection platform powered by computer vision and machine learning. It automates damage assessment for faster, more accurate settlements while detecting suspicious claims to reduce losses and boost operational efficiency.
Key Features of the Solution
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Computer Vision
for Damage Detection
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Machine Learning
for Fraud Risk Scoring
Achievements and Benefits
45% Cost Savings
Substantial Cost Reduction:
A 45% improvement in automation significantly reduced reliance on manual assessments.
15x Speed Boost
Accelerated Efficiency Gains:
Claim processing speed improved by 15x, leading to a notable reduction in turnaround time.
85% Fraud Detection
Effective Fraud Prevention:
85% of fraudulent claims were identified within the top 20% of high-risk cases.
27% Improvement
Improved Settlement Rate:
The first-time settlement rate improved by 27%, rising from 55% to 82% post-implementation.
Optimize Your Claims and Fraud Operations
Ready to optimize your property insurance operations and enhance customer satisfaction? Connect with our insurance industry specialists to explore how AI Transcend can drive efficiency and profitability for your brand.
Auto Insurance Claims Automation
A Major Insurance Provider
Intelligent Claims Management and Risk Scoring Platform
The auto insurance sector faces relentless competition and rising customer expectations for speed and efficiency in claims processing.
Manual claim verification takes 2–3 days with just 60% accuracy, while legacy fraud systems miss 30% of fraudulent claims, driving dissatisfaction and financial losses.
Core Problems Solved
AI Transcend’s ML-driven solution automates claim risk scoring and prioritization, replacing manual reviews with data-driven triage. It fast-tracks low-risk claims, flags high-risk ones for review, and accelerates the claims lifecycle while enhancing fraud detection accuracy.
Key Features of the Solution
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Advanced
Risk Scoring Model
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Intelligent
Claims Triage System
Achievements and Benefits
65% AI Automation
Increased Automation:
Achieved a 65% uplift in automation, with AI now handling the majority of claims, substantially reducing manual review costs.
14x Time Reduction
Faster Processing Times:
Delivered a 14x reduction in the average processing time for claims, enhancing operational efficiency.
70% Fraud Detection
Fraud Prevention:
Successfully identified 70% of fraudulent claims in high-score cases, minimizing financial losses from fraud.
27% Settlement Uplift
27% Uplift First-Time Settlement Rate:
Improved the first-time settlement rate by 27%, from 45% to 72%, leading to higher customer satisfaction.
Transform Your Auto Claims Process
Ready to streamline your auto insurance claims? Connect with our specialists to discover how our intelligent automation platform can drive efficiency and accuracy.
AIGC-Powered Product Launch Acceleration
A Leading Name in the Nation’s Property Insurance Industry
AI-Generated Content and Marketing Automation Platform
The insurance industry is evolving as firms seek to accelerate product launches while keeping marketing spend in check.
Manual content creation delays launches by 2–3 weeks, costs over $150,000 annually and introduces branding inconsistencies and compliance risks.
Core Problems Solved
AI Transcend’s client leverages AIGC technology to automate marketing content creation, cutting manual costs and inefficiencies. The solution accelerates product rollouts, ensures compliant and on-brand materials at scale, and allows marketing teams to focus on strategic initiatives.
Key Features of the Solution
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AIGC-Driven Marketing
Content Generation
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Automated Brand
and Compliance Assurance
Achievements and Benefits
80% Efficiency Gain
Content Production Efficiency:
Achieved an 80% reduction in the time required to manually create marketing and policy materials.
20% Cost Savings
Labor Cost Reduction:
Delivered a 20% reduction in labor costs associated with content creation through automation.
66% Faster
Time-to-Market Improvement:
Enabled a 66% faster time-to-market for new product launches, providing a significant competitive advantage.
Transform Your Product Launch Strategy
Ready to accelerate your go-to-market timeline? Connect with our AIGC experts to learn how automated content generation can revolutionize your product launches.
Swift Market Feedback with AIGC
A Trusted Leader in Property Insurance
Public Opinion and Brand Reputation Management Platform
Insurers are placing greater emphasis on protecting brand credibility and staying agile in addressing changing customer perceptions.
Traditional keyword monitoring misses 30% of negative feedback, triggers 20% false alarms, and requires over 40 hours weekly for manual analysis that captures only 60% of relevant data.
Core Problems Solved
AI Transcend’s client uses an advanced LLM to automate unstructured text analysis for real-time public opinion monitoring. Replacing manual keyword detection, the solution improves sentiment accuracy and enables proactive responses to market trends and reputational risks.
Key Features of the Solution
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Advanced Sentiment
Analysis Engine
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Automatic Related
Keyword Finder
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Multi-Channel
Data Integration
Achievements and Benefits
30% Improvement
Negative Feedback Detection:
Achieved a 30% improvement in negative feedback detection, now successfully catching 92% of all relevant cases.
80% Efficiency Gain
Improved Operational Efficiency:
Delivered an 80% reduction in weekly analysis time, from 40 hours down to just 8 hours.
4x Reduction
Reduced False Alarm Rate:
Realized a 4x reduction in the false alarm rate, from 20% down to 5%, allowing teams to focus on genuine issues.
Transform Your Brand Management
Ready to protect and enhance your brand reputation? Connect with our analytics specialists to see how AI-powered market feedback can provide a competitive edge.
AIGC-Powered Operational Efficiency Improvement
A Well-Established Property Insurer
Operations and Anomaly Detection Platform
In the insurance industry, system reliability and rapid issue resolution are key to sustaining customer trust and performance.
Manual monitoring consumes 16+ hours weekly, with cross- department delays adding 4+ hours per issue, while anomaly detection takes 24–48 hours, causing costly downtime and revenue loss.
Core Problems Solved
AI Transcend’s client leverages a powerful LLM to automate complex IT operations, reducing manual workloads and boosting productivity. The solution performs root cause analysis, identifies system anomalies, and provides actionable insights to minimise downtime and enhance operational stability.
Key Features of the Solution
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Multi-System
Data Integration
- Proactive Anomaly Detection Using Past Data
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Automated Root
Cause Analysis
Achievements and Benefits
88% Efficiency Gain
Manual Checking Reduction:
Achieved an 87.5% reduction in the time supervisors spend checking work, from 16 hours down to just 2 hours.
20% Cost Savings
20% Savings Labor Cost Reduction:
Delivered a 20% projected annual reduction in operational labor costs through improved efficiency and process automation.
Transform Your IT Operations
Ready to enhance your operational efficiency and system reliability? Connect with our IT automation experts to learn how AIGC can transform your operations.